Refund Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund conditions that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

At Elora, our Refund Policy is a legally binding document that clearly outlines the conditions under which customers can return products and receive a refund. It helps set clear expectations and protects both your interests and ours in cases such as receiving incorrect, damaged, or defective items. This policy reflects our commitment to quality and transparency, and it helps prevent disputes while enhancing customer satisfaction when followed fairly and consistently.

At Elora, we aim to deliver quality home decor products within 6-7 business days.

Refund Eligibility:

• Damaged or defective items

• Wrong or significantly different products from the order

Please notify us within 7 days of delivery with photos. Refunds or replacements will be processed after verification.

Non-Refundable:

• Change of mind

• Damage caused after delivery

• Customized items (if any)

If the return is due to our error, we’ll cover return shipping. Refunds are processed within 7-10 business days after approval.

For returns and questions, contact us